Elements and Performance Criteria
- Contribute to and promote effective work practices
- client needs are addressed
- desired outcomes are achieved
- objectives are met
- agreed timeframes are met
- compliance with relevant guidelines and procedures
- contingencies are managed
- duty of care responsibilities are met
- ethical and non discriminatory practices
- the work of the organisation is promoted
- are fully informed of what is expected of them
- are provided with appropriate orientation, induction and development opportunities
- contribute to ongoing review of workplace practices
- have written workplans which are regularly reviewed
- Promote effective workplace relations
- Model and promote effective communication in the workplace, including open discussion and active listening
- Identify potential and actual conflict situations, and develop and implement appropriate strategies to deal with these, to minimise effects on the workplace and address rights and responsibilities of all parties
- Throughout conflict resolution processes, ensure access to appropriate support, mediation, facilitation and debriefing for parties within organisation constraints
- Make every effort to resolve issues which may disrupt work unit activities
- Facilitate work group activities
- When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members
- Seek feedback on operation of group processes, encourage suggestions for change and implement appropriate action
- Provide feedback in a supportive manner appropriate to individuals and the group
- Develop and implement staffing processes as required
- Maintain confidentiality in relation to staff processes according to organisation policy and to protect individuals
- Plan appropriately to identify areas of need and develop proposals to address them, including arranging resourcing and staffing
- Participate in recruitment processes as required
- If staff performance is unsatisfactory, provide counselling and support to improve performance
- Address staff performance issues as required in accordance with organisation's procedures
- Encourage and facilitate staff access to appropriate training to enable the achievement of outcomes in the workplace and organisation
- Advocate for workplace health and safety and fair employment practices
- Make staff and management aware of Commonwealth and State legislation and organisation guidelines relating to occupational health and safety (OHS), equal employment opportunities and anti-discrimination in the workplace and promote and model compliant practices
- Negotiate, develop and implement work practices within the above legislative and organisation guidelines
- Document and communicate individual workers rights and obligations in a manner and language that can be clearly understood by relevant parties
- Where there are breaches of relevant workplace legislation, take timely and appropriate action according to level of responsibility in the organisation